Privacy Policy

Last updated: October 2026

Your privacy matters to me. This policy explains how Thrive Bowen & Relaxation ("I", "me", "my") collects, uses, stores and protects your personal information. By using this website or booking a session, you agree to the practices described here.

Who I am

Thrive Bowen & Relaxation is a holistic therapy clinic operated by Sharon Humphreys, based in Mooloolah Valley, Queensland. You can contact me at thrivebowenandrelaxation@gmail.com.

What information I collect

Depending on how you interact with me, I may collect:

  • Contact details — your name, email address and phone number, provided through the contact form, booking system, or when you get in touch directly.

  • Health information — relevant details about your health, wellbeing, symptoms and history, collected through intake forms and during sessions, so that I can provide safe and appropriate care. Health information is treated as sensitive information and handled with particular care.

  • Booking and payment information — appointment details and payment records. Payments are processed through secure third-party providers, and I do not store your full card details.

  • Website information — basic, non-identifying analytics about how visitors use the site, to help me improve it.


Why I collect it

I collect your information in order to:

  • provide treatments that are safe and tailored to you

  • manage bookings, appointments, reminders and payments

  • respond to your enquiries

  • keep accurate and appropriate client records

  • meet my professional and legal obligations as a practitioner

I only collect information that is reasonably necessary for these purposes.


How your information is used and shared

I treat your information as confidential. I will not sell, rent or share your personal information with third parties for marketing purposes.

Your information may be shared only in limited circumstances:

  • with trusted service providers who help me operate (for example, my online booking system and payment processor), who are bound to handle it securely

  • where you have given consent

  • where I am required or permitted to by law

I will not disclose your health information to anyone, including members of your own family, without your consent, unless required by law.


How your information is stored and protected

I take reasonable steps to protect your information from misuse, loss, and unauthorised access. Client records are kept securely, and access is limited. Where information is held by third-party providers (such as the booking system), it is stored on their secure platforms.

I keep client records for as long as necessary to provide care and to meet my professional and legal record-keeping obligations, after which they are securely destroyed.


Your rights

You have the right to:

  • ask what personal information I hold about you

  • request access to that information

  • ask me to correct information that is inaccurate or out of date

To make a request, please contact me using the details above.


Marketing and communications

If you opt in, I may occasionally send you news or offers by email. You can unsubscribe at any time. Appointment-related messages (such as confirmations and reminders) are a necessary part of providing the service and are sent through my booking system.


Third-party links

This website may contain links to other websites. I am not responsible for the privacy practices of those sites, and encourage you to read their own policies.


Changes to this policy

I may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.


Contact

If you have any questions about this policy or how your information is handled, please contact me at thrivebowenandrelaxation@gmail.com.